Privacy Policy

1. Information We Collect

• Birth details you enter (date, time, and place of birth) — required to compute charts and related astrological data.
• Account information — such as your email address and authentication identifiers when you sign in.
• Profile content — for a Professional Horoscope Profile or Astrologer Directory Listing, the details, photo, and any documents you choose to add.
• Payment information — processed directly by Razorpay. We receive confirmation of a payment, an order reference, and the phone number and payment method used at checkout, which we use for the region check described in section 9. We do not receive or store your full card or bank-account numbers.
• Usage and device data — pages viewed and basic analytics used to operate and improve the Service. When you place an order, we also work out your approximate location (your country) from your IP address. What our Android app adds is described in section 10.
• Messages to the AI assistant — what you say or type to the assistant, on the website or in the Android app, together with an identifier for you as its user: in the app, a random identifier our servers issue for your account (it is not derived from your name or email address); on the website, an identifier stored in your browser, which the assistant may derive from characteristics of your browser and device when none is stored yet.
• Feedback you send us — your message and, if you attach one, a screenshot.
• Place searches — the text you type when you look up a place of birth.

2. How We Use Your Information

• To generate astrological calculations and deliver the features you request.
• To create, display, share, and manage the profiles or listings you purchase.
• To process payments, provide support, and send service-related communications (such as receipts or expiry reminders).
• To send you occasional emails about horoscopes and our services, including from our sister site horoscopes.today (operated by the same company, ASTROZONE (OPC) PVT LTD). You can unsubscribe at any time using the link in every email. If you have saved a chart, we may use its birth details to work out a Vedic Moon sign and tailor those emails to it. This applies equally to accounts created in our Android app.
• To secure, maintain, and improve the Service and to comply with legal obligations.

3. Automated & AI Processing

Some features use automated and AI-assisted processing to produce calculations and reference insights from the details you provide. These outputs are informational and do not constitute professional advice or a decision made solely by automated means with legal effect on you.

4. How We Share Information

We do not sell your personal information. We share it only as needed to run the Service:

• Service providers — Razorpay (payment processing), Google Play (in-app payments and app-integrity checks), Google Firebase / Google Cloud (authentication, hosting, storage, and the app's usage analytics and crash reports), our email delivery provider (account, order and marketing emails), Google Ads (measuring which of our ads lead to purchases, as described in section 9), an IP-geolocation provider (working out your approximate country from your IP address), Google Maps Platform and GeoNames (looking up the places of birth you search for), ElevenLabs and the AI model provider it uses (running the AI assistant), Cloudinary (storing feedback screenshots) and Slack (our support team's inbox, which receives the feedback you send and the AI-assistant conversations you report), who process data on our behalf.
• Public content you choose to publish — a Professional Horoscope Profile or Astrologer Directory Listing is intended to be shareable/public. Profiles support optional PIN protection; only publish details you are comfortable sharing.
• Legal reasons — where required by law, regulation, or valid legal process, or to protect our rights and users.

5. Data Retention

We keep personal information for as long as your account or purchased content is active, and thereafter only as long as needed for legitimate business or legal purposes. You may ask us to delete content you created, subject to any records we must retain (for example, payment records for tax and accounting).

If we remove a review under our Review Policy, we keep a copy of it, including its text, for up to 24 months so that we can explain and defend that decision. After that the text is deleted automatically; a record that a removal happened is kept without the content.

Conversations with the AI assistant are kept by ElevenLabs for 30 days and then deleted automatically.

6. Security

We use reasonable technical and organisational measures — including access controls and encryption in transit — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights & Choices

You may view much of your data from within the app, in the Settings and "My Data" areas. On a purchased profile you can edit the presentation yourself — the displayed name, photo, bio and supporting documents — from the profile page while it is active. The birth details it is calculated from are fixed once it is created, and its link is permanent. A purchased profile or listing cannot be deleted by you, so to remove one, or to correct a birth detail, contact us and we will do it. Subject to applicable law, you can also request a copy of your data or ask us to restrict certain processing.

You can delete your account yourself at any time — in our Android app (My Profile → Delete account) or on the web at https://kundli.studio/account/delete. Any pending payment is settled first. Deleting your account deletes your sign-in, your saved horoscopes and marriage charts with their written analysis, your calculation settings, the shared links you created (they stop working), the reviews you wrote, your Discussions posts, comments and likes, your profile photo, your in-app AI assistant conversations and your usage records. Paid Professional Horoscope Profiles and Astrologer Directory Listings are separate purchases: they stay live and public until they expire. Family pages you own pass to the next member on the page, or are deleted if nobody else is on it. Payment records are kept for the period the law requires. Deleting your account does not cancel a Google Play subscription — cancel it in Google Play first so you are not charged again.

The AI assistant conversations deleted with your account are those held for your account in our Android app. Conversations with the AI assistant on the website, and with the website's Expert AI chat, are not tied to an account, so we cannot find or delete them by account.

Some other records cannot be found or deleted by account either, because they are held by other services or are not linked to your account:

• records of your payments held by Razorpay, and order records held by Google Play and Google;
• one-way hashed copies of your email address already sent to Google Ads for measuring our advertising (section 9);
• delivery records kept by our email delivery provider;
• feedback and reported AI-assistant conversations already in our support team's inbox, and feedback screenshots stored with Cloudinary;
• in rare cases, an in-app AI assistant conversation that cannot be matched to your account — it is deleted automatically after 30 days;
• technical logs kept by our hosting provider for a limited period;
• crash and error reports from the Android app (not linked to an account; deleted by Crashlytics after 90 days);
• copies of website and app usage analytics exported to our Google BigQuery project (pseudonymous; kept for 14 months, then deleted automatically).

8. Cookies & Local Storage

The Service uses cookies, local storage, and similar technologies to keep you signed in, remember preferences, cache computations for performance, and measure usage. If you arrive from a Google ad, we store that ad's click identifier in your browser's local storage and use it for up to 90 days, so that a purchase can be linked to the ad; outside the European Economic Area, the United Kingdom and Switzerland, Google Ads may also set a conversion cookie for the same purpose (see section 9). Our Android app keeps your birth details and charts on your device (up to 200 MB) so that they open quickly; this copy is not included in device backups and is removed when you sign out. You can control cookies through your browser settings, though some features may not work without them.

9. Advertising & Conversion Measurement

We advertise Kundli Studio on Google. When you complete a purchase, we tell Google Ads that a sale happened — its value, its currency and the payment reference — so that Google can measure which of our ads lead to purchases. Where we have them, we also include the Google ad-click identifier recorded from the page you arrived on, and a one-way hashed copy of your account email address; your email address itself is never shared in readable form. This may be sent from your browser, from our servers, or both, and Google uses the payment reference to count each purchase only once.

We use your approximate country, worked out from your IP address when you place an order, and the country code of the phone number entered at payment (together with the payment method used) to keep buyers in the European Economic Area, the United Kingdom and Switzerland out of the purchases our servers send to Google. If you browse from those regions, your browser does not share your hashed email address with Google Ads and does not store Google's advertising cookies, although it may still send Google a cookieless signal that a purchase took place.

We use this only to measure how our advertising performs. We do not use it to personalise the ads you see or to build a profile of you, we tell Google not to use it for ad personalisation, and we do not sell it.

10. The Android App

Our Android app uses the same account as the website, and everything in this policy applies to the app too. In addition:

• Payments — Google Play Billing processes the membership and any purchase you pay for through Google Play. We receive confirmation of the purchase and an order reference from Google; we do not receive your card or bank details.
• App integrity — Google Play Integrity checks that requests come from a genuine copy of the app on a genuine device. For this, Google processes signals about your device and the app installation.
• Usage analytics — the app sends Google Analytics for Firebase the screens you view and steps such as signing up and purchasing, with a random identifier for the app installation. The app does not use an advertising identifier, and this data is not used for advertising.
• Crash and error reports. When the Android app crashes, stops responding or hits certain errors (for example a failed chart calculation, a failed sync or a payment that could not be confirmed), it sends a technical report to Firebase Crashlytics, a Google service we use to find and fix faults: where in the app's code the error happened, the device model, operating-system and app version, free memory and storage, the app screens and steps used just before it, and a random identifier for the installation. It contains no name, email address, birth details, chart or account identifier, and it is not linked to your account. Reports are kept for up to 90 days.

11. Children's Privacy

The Service is intended to be used by adults. An adult may, however, create a profile for a person under 18 — a parent preparing a horoscope profile for their child, for example. Where someone adds a profile they own and its recorded birth date shows the person is under 18, we ask them to confirm that they are that child's parent or lawful guardian, and we record that confirmation against the entry. Where someone adds a profile held in another person's account, we do not ask for that confirmation: the profile can only be added once that account holder accepts the request. Neither route is an identity check carried out by us.

Please understand what adding a child's profile to a shared family page means before you do it. The birth details on that profile become reachable by anyone holding that page's link, including anyone the link is forwarded to. The family page's owner, and the person whose profile it is, can take a profile off the page — but doing so only stops it appearing there in future. It does not withdraw access from someone who has already opened the link. The control that restricts access to a profile itself is its PIN, described in section 4.

We do not otherwise knowingly collect personal information directly from children. If you believe a child's data has been given to us without the consent of their parent or lawful guardian, contact us: we will take the profile off any shared page it appears on and restrict access to it.

India's Digital Personal Data Protection Act, 2023 sets out requirements for processing children's personal data, including verifiable parental consent. We are working towards a verifiable consent mechanism for children's profiles and will update this policy to describe it once it is in place.

12. Grievances & Contact

For privacy questions, requests, or grievances, contact us at:

• ASTROZONE (OPC) PVT LTD (operator of kundli.studio)
• Registered office: #1221, 3rd Cross, Gandhi Bazaar, Hassan, Karnataka, India – 573201
• Email: admin@jagannathahora.com
• Phone: +91 84313 13232 / +1-864-207-0289

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted; we will update the "last updated" date above to reflect the latest revision.